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❓FAQ #11 ▶ Can I set a subnet mask using the Static IP network settings on the amplifier?

The answer is yes! By using the CIDR method, you can set your subnet mask within the IP address field of the amplifier settings.

Watch this video to see more details about setting a subnet mask with the Connect Series Amplifiers.

CIDR Wiki Link 👉 https://en.wikipedia.org/wiki/Classless_Inter-Domain_Routing
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❓FAQ #10 ▶ What is the IO Port on the Connect Series used for?

The External IO port is located on the back of every Connect Series amplifier. This port can be used to wire a remote amp status indicator. In this case, the external IO can be wired directly to an LED bulb which will pulse on and off when the amp is operating correctly and will not pulse at all if an issue is detected. Or the port can be wired directly to the GPI port of another device.

The external IO can also be used as a remote on/off if it is wired to a switch or to the GPI port of another device.

Watch this video to see more details about the external IO port on the back of Connect Series Amplifiers.

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❓FAQ #9 ▶ How Do I Name Connect Series Amplifiers & Channels?

Use our Web UI or Cloud platform to customize the name of your Connect Series amplifier and individual amp channels. Simply click the amp info button and select amp settings. Here you can rename your amp. For renaming amp channels, click the amplifier and then select the gear icon. The first option at the top is the channel name.

Watch this video to see more details naming the Connect Series Amplifiers.

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❓FAQ #8 ▶ The Difference Between Network & Dante Connect Series Amps

Our Network and Dante Connect Series amplifiers provide audio amplification and DSP for professional AV installations. Both families are exactly the same except for one key difference. The Network Connect Series features analog inputs for routing analog audio while the Dante Connect Series also features the same analog inputs with the addition of two Dante inputs to route digital audio over a Dante Network.

Watch this video to see more details about the differences between Network & Dante Connect Series Amplifiers.

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❓FAQ #7 ▶ What Does The AC Fault Limits Do❓

In Auto mode, the AC Fault Limits provides a threshold of +/- 15 volts fluctuation. Beyond those limits, the amp will alert you to let you know that something may be happening with your power source.

You can also manually set your own Fault Limits thresholds to be higher or lower that +/- 15 AC.

Watch this video to see the AC Fault Limits section in our Web UI.

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❓FAQ #6 ▶ How Do I Backup My Amplifier Settings❓

By exporting your current amplifier settings, you can essentially create a backup file in a .JSON file format. If you ever wish to revert your amplifier back to previous settings, you can upload the .JSON file to your amplifier to recall those saved settings.

Watch this video to see how you can use our Web UI or Cloud platform to navigate to the export page and create a backup of your amplifier settings.

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❓FAQ #5 ▶ How Do I Lock My Amplifier TO Restrict User Access?❓

By creating a password for your Connect Series amplifier, you can restrict access to the amplifier and prevent anyone from reconfiguring the amp's settings. An amplifier that is password protected still allows for guest access, which lets users who don't have the password view all of the settings of the amplifier without any edit permissions.

Watch this video to see how you can create a password for your amps.

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❓FAQ #4 ▶ Why Can't I Route Dante Signal From My Device to the Connect Series Amplifier?❓

Chances are, your device may be set at a different sample rate than the Connect Series amplifier. Connect Series units ship with a default sample rate of 96kHz. Many other pro audio devices ship with a default sample rate of 48kHz. If these sample rates don't match, you won't be able to route your Dante signal.

Watch this video to see how you can fix this issue by changing the sample rate of your devices.

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❓FAQ #3 ▶ What's the difference between amplifier events and faults❓

Watch this video to walk through the Events log and the Fault log with our amplifier's Web UI to see the differences between the two.

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